Although the flashID concept is built on simplicity and ease of
use, there are nonetheless questions that people ask us from time to time.
Below are some of those questions
that are most frequently asked. If you have a question that is not addressed
here, please email us at office@flashID.net
and we shall try to help.
Can I use flashID on any computer?
What_emergency_services_can_use_the_flashID_device ?
Is_the_flashID_device_free_of_viruses?
What_if_I_have_trouble_completing_the_Emergency
Identification Document (EID)?
Why_have_a_password?
Can_I_update_or_change_my_EID?
Can_I_include_a_Do_Not_Resuscitate_instruction_in_my_EID?
Should_I_backup_my_EEI)?
What_happens_if_I_accidentally_erase_my_EID?
Can_we_use_the_flashID_for_the_whole_family?
What_about_the_Australian_Governments_proposed_smart_card?
What_personal_data_is_carried?
Where_is_the_database_located?
Is there a
danger of identity theft?
You must have a computer that
operates under Windows 98SE or above and has a USB port.
This also applies to some, though not all, Apple Mac computers running OSX or above and using MS Word.
Windows XP will
automatically recognise flashID, but it may be necessary to download a driver
for older versions. For the driver, please click
here or go to our
Downloads page which has
available the drivers
and other useful tools.
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What emergency
services can use the flashID device?
Any police or ambulance vehicle
with an on-board computer equipped with a useable USB port can read the flashID device,
as can computers in hospital Accident & Emergency departments.
Also, most doctors will be able to access the information when required.
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Is the flashID device free of
viruses?
The flashID device is shipped
with a pre-loaded document that is certified virus-free.
However, we recommend that when you have completed your Emergency Identification
Document you scan the drive with an anti-virus program.
(If you do not have one already, we suggest you IMMEDIATELY download the
free AVG anti-virus program from our
Links
page.)
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What if I have trouble
completing the Emergency Identification Document (EID)?
Comprehensive, illustrated,
instructions are available by clicking
here,
or from the
Downloads
page of this website.
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We suggest you use a password to
guard against tampering with the data in your EID.
Instructions for applying the
password are on the last page of the EID loaded on your flashID device.
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You can indeed. In fact, we
recommend that you update your EID and its photograph at least once a year or
when there is any significant change to any of the information contained
therein.
And if you take advantage of our Free Registration offer, we will send you a
reminder when it is time for your annual update. A link to our registration page
is included in the EID.
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If you wish you can include
this, or any other instructions in the box on the final page of your EID.
However, this does not
guarantee that such instructions will be heeded, as legislation regarding such
matters varies considerably from one legal jurisdiction to another.
We recommend you discuss
this with your medical or legal adviser, and some links to this and related
subjects are on our
Links page.
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Yes, when you have completed the
EID we recommend that you save a back up copy to your computer.
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If you have saved a backup copy
on your computer you can copy it to your flashID device using Windows Explorer.
If you do not have a backup copy, send us an email to
help@flashID.net
and we'll send you the blank document as an email attachment. (Note: For
security reasons we do not have the EID available as a downloadable document on
our website.)
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No.
The whole point of the
flashID
Emergency Identification Service is to facilitate immediate identification and
inform as to the holder's particular medical needs.
Better to buy additional flashID devices for the entire family.
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Unlike so-called “smart cards” that require sophisticated and
expensive readers, the
flashID
Emergency Identification Device can be read on any computer running the Windows
98 operating system or above and equipped with a USB port.
Once the document has been completed and
saved, all that is necessary is for the device to be plugged into a computer in
the emergency vehicle or in a hospital computer, and relevant information is
immediately available in a standardised document.
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What personal data is carried?
The identification data is carried in a Microsoft™ Word
document which comes pre-loaded on the device, and which is then completed by
the owner. This document is easily completed, has provision for a photograph of
the owner and includes instructions to guard against tampering.
N.B. It is important to note
that the precise amount of information disclosed in the document is determined
solely by what the device’s owner feels comfortable providing.
Typically it would include personal and
contact details, alerts for particular medical conditions or allergies, the name
and contact details for the owner’s GP, and details for next of kin or other
emergency contacts. Also, in the event of death, it will also show whether the
owner is registered as an organ donor and contain the number of the owner's
donor registration card.
(If you have not already done so, by registering to become an organ donor
you could be making the greatest gift one human being can give another – the
gift of life. In Australia alone, there are almost 2000 people on organ transplant
waiting lists at any given time. Some of them will die waiting.)
For links to Organ Donor websites in several countries, please go to our
Organ Donor
page.
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Where is the database located?
An important feature
of flashID is that there IS NO DATABASE. The only data is that contained within
the EID - and you decide how much or how little to include.
It's that easy.
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Is there a danger of identity
theft?
The flashID device is not
intended as a legal means of identification, but as an aid to rapid and accurate
diagnosis and appropriate treatment in the event of a medical emergency.
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Any other questions?
If you have any questions for which you have been unable to find answers,
please send an email to
help@flashID.net or click here to go to our handy
Feedback page
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If you would like to know more about any flashID products,
please complete the form below.
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