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Although rigorous quality control measures are applied during
the manufacture of flashID products, glitches can occasionally occur. The
purpose of this page is to help you solve any such problems.
If you encounter a problem that is not covered here, or if
our recommendations do not work, please email
peterws@flashID.net or phone us on +61
2 4883 7988. In Australia, use our toll-free number, 1300 761 690.
| Problem |
Probable Cause |
Solution |
| Nothing happens when I insert my flashID |
This is a problem encountered
sometimes with new devices. |
Remove device from USB slot and
insert in another, if available.
If not, reinsert in original slot, making sure device is firmly
pushed in to slot. |
| It seems that the device is
recognised, but doesn't show |
Device has failed to open Windows
Explorer |
1 Open Windows Explorer,
then My Computer and click on appropriate drive.
2 Go to START, click on My Computer, then locate drive and
double click. |
| My flashID is recognised, but nothing shows on
screen |
Documents are hidden, so it appears the USB device
is empty |
Click on PDF logo for detailed instructions
 |
| Documents are corrupted |
This is usually caused by
incorrect shutdown of USB device before removal (see below) |
You will need to obtain a new set
of pre-loaded documents by emailing
office@flashID.net and
advising which model flashID device you own |
NOTE: It is vitally important when removing the flashID
or any other USB device from your computer that you follow Microsoft's precise
instructions. If you do not you could cause permanent damage. To download these
instructions click on the PDF logo below.
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